Privacy Policy

Information We Collect

When you interact with this website, we may collect the following types of information:

• Name
• Work email
• Company information
• Information submitted through contact forms
• Basic website usage and analytics data
• Identity information about your visit supplied by a third-party visitor identification provider (see Website Visitor Identification below)

Website Visitor Identification

We use a third-party visitor identification service (RB2B) that may tell us which individual or company visited this website, along with associated professional details such as name, job title, employer and work email. That information comes from the provider's own data sources rather than from anything you submitted to us. We use it to understand which businesses are researching us and, occasionally, to follow up about our services. Some specifics worth stating plainly:

• This service runs when you load the site. It is separate from the cookie banner, which controls analytics and advertising cookies.
• The provider only performs individual-level identification for visitors it verifies as being in the United States. Visitors elsewhere are not identified at this level.
• It does not read anything you type on this site, and it is not connected to the contact form.
• To opt out, email ken@hyphen10.com and we will suppress your details and delete anything already held. Standard browser privacy protections and tracker-blocking extensions also prevent it from running.
• We do not sell this information, and we do not pass it to anyone outside Hyphen10.

How We Use Information

We use the information you provide to:

• Respond to enquiries
• Improve website experience
• Analyze website performance
• Support marketing and business development efforts

Cookies

This website may use cookies and analytics technologies to improve your experience and help us understand how our content performs. Cookies are small text files stored on your device that allow us to recognize repeat visits and measure traffic across the site. You can disable cookies in your browser settings at any time, though some parts of the site may not function as intended.

Third-Party Services

We rely on a small set of trusted third-party tools to operate this website effectively. These may include:

• Analytics providers (Google Analytics, via Google Tag Manager)
• Website visitor identification (RB2B)
• CRM systems
• Marketing platforms
• Form processing tools

Data Protection

We take reasonable measures to protect the information submitted through this website. While no method of transmission over the internet is fully secure, we work to safeguard your data and limit access to authorized personnel.

Contact

For any privacy-related questions, please reach out to us:

Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. The latest version will always be available on this page.